Privacy Policy

OnSolve Privacy Policy

OnSolve is committed to safeguard the confidentiality and privacy regarding any personal information we may collect about you and comply with any applicable law and regulation, including across our website, https://onsolve.com.au, and other sites we own and operate.

Information We Collect

OnSolve collects personal information on individuals with their consent only, when using or participating in any services and promotions offered by us, and any information automatically sent by your devices as a result of accessing our services. Generally, personal and sensitive Information are collected directly from you. We will not collect information unless it is necessary for the functions or activities of OnSolve. Furthermore, we ensure that you are aware of the purpose and the reasonable steps to be taken for which the personal information are being collected, and the organizations to which we may disclose your information, subject to any exceptions under the Privacy Act.

Log Data

Our servers may automatically log the standard data supplied by your web browser when you visit our website. It might contain the Internet Protocol (IP) address of your device, the type and version of your browser, the pages you view, the time and date of your visit, how long you spend on each page, other information about your visit, and technical information related to any difficulties you might have.

Personal Information

One or more of the following may be included in the personal data we request:

• Name
• Email
• Phone/mobile number

Legitimate Reasons for Processing Your Personal Information

Your personal information is only gathered and used by us when we have a justifiable reason to. In that case, we only gather the personal data that is reasonably required in order to offer you our services.

Collection and Use of Information

We only use personal information for the purposes for which it is given to us, or for the
purposes which are related to one of our functions or activities. The personal information we collect from you will be used primarily to render services related
to OnSolve services and business.

When you carry out any of the following actions on our website, we may collect personal information about you:

• Participate in any of our competitions, contests, surveys and polls;
• Registering with us to get news from us via email or social media;
• Use a mobile device or web browser to access our content;
• Contact us via email, social media, or on any similar technologies;
• When you mention us on social media;

We may collect, hold, use, and disclose information for the following purposes, and identifying personal information will not be disclosed for marketing purposes or any other purpose that is incompatible with these purposes:

• To make it possible for you to alter or personalize how you use our website;
• To contact and communicate with you;
• For analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms;
• To send you promotional information about our  services and information about third parties that we consider may be of interest to you;
• To consider your employment application;
• To enable you to access and use our website, associated applications, and associated social media platforms;
• To track records and administrative purposes;
• To run competitions, surveys, polls, and/or offer additional benefits to you;
• To comply with our legal obligations and resolve any disputes that we may have;
• To keep our sites and apps safe, secure, and used in accordance with our terms and conditions; for security and fraud prevention;

Security of Your Personal Information

To avoid loss and theft as well as unauthorized access, disclosure, copying, use, or alteration, we shall take reasonable safety measures to protect your personal information when we collect, process, and while we hold it.

Unfortunately, no information transmission or storage system on the Internet is 100% secure. As a result, we cannot guarantee, ensure, or warrant the security of any information provided to us. There is no guarantee that information will not be accessed, disclosed, altered, or destroyed by breach of our physical, technical, or managerial safeguards by a third party. We will comply with laws applicable to us in respect of any data breach.

You are responsible for choosing any passwords and their level of security, as well as the security of your personal data while using our services.

The time duration that we retain your personal information

Your personal information is only retained for as long as it is necessary. Depending on how we are utilizing your information in compliance with this privacy statement, this time frame may differ. If we no longer need your personal information, we will either delete it or make it anonymous by eliminating any information that might be used to identify you.

We may, however, keep your personal information if it’s required for us to comply with a legal, accounting, or reporting requirement, or if it’s necessary for public interest archiving scientific or historical research or statistical purposes.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

• A parent or guardian
• Third-party service providers, such as IT service providers, data storage providers, advertisers, or analytics platforms, in order to enable them to offer their services. Our employees, contractors, and/or related entities
• Our existing or potential agents or business partners, sponsors, or promoters of any competition, surveys, or polls
• Courts, tribunals, regulatory bodies, and law enforcement officials as necessary to uphold, exercise, or defend our legal rights in connection with any ongoing or upcoming legal proceedings.
• Third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you third parties to collect and process data

International Transfers of Personal Information

The locations where we are based or our clients, affiliates, and third-party suppliers are where we store and/or process the personal information we collect. You should be aware that the places where we store, process, or transmit your personal information might not be subject to the same data protection laws as the country in which you initially provided the information. If we do transfer your personal information to third parties located in other countries, we will do so in a manner that complies with all the relevant legal requirements and will protect the transferred information in line with this privacy statement.

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.

We will safeguard your personal information as outlined in this privacy statement, in case that we obtain it from a third party. If you are a third party giving us personal information about another, you guarantee and represent that you have that person’s consent to do so.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the contact details provided. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Please get in touch with us if you think that we have broken any applicable data protection laws or infringed your rights, and want to file a complaint, and be sure to include all the specifics of the alleged violation. We will swiftly look into your complaint, and get back to you regarding the findings of our inquiry and the steps we intend to take to address it.

Use of Cookies

To learn more about you and your activities on our site, we employ “cookies.” In order to better understand how you use our website, we place a little bit of data known as a cookie on your computer and access it each time you visit. This enables us to deliver content to you in accordance with your preferences.

Limits of Our Policy

There may be links on our website to sites outside our control. Please be aware that we have no control over the information on those websites or their privacy policies, and we cannot take responsibility or liability for them.

Changes to This Policy

Our privacy policy may be modified at any time to reflect modifications to our business procedures, accepted industry standards, or alterations to laws or regulations.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

Email: info@onsolve.com.au

Phone : (+61) 3703 476 51

Address: 270 King Street Melbourne 3000