Why NDIS-Related Outsourcing Matters
Sustainable growth within the NDIS framework requires strong financial management, accurate reporting,
organised documentation, effective workforce coordination, and secure IT systems. Without proper back-office integration, providers may face inefficiencies and compliance risks. NDIS-focused outsourcing brings finance, administration, compliance, marketing, and IT support into one streamlined model, strengthening governance and internal controls while allowing providers to focus on delivering quality participant services and growing their organisation.
Our NDIS Outsourcing Services
- Financial Management & Payroll: Managing financial records and payroll processes on behalf of
NDIS providers, ensuring compliance with financial regulations.
- Management of Xero and QB.
- Budgeting, financial reporting, and tax compliance.
- Accurate processing of staff entitlements and NDIS-specific payroll requirements.
- Administrative Support: OnSolve provides structured administrative support to help streamline and
maintain efficient operations:
- Documentation handling, managing, and keeping records of NDIS Plans, coordinating
appointments, client handling, and coordinating with Plan managers. - Shift scheduling and work allocation via platforms like ShiftCare.
- NDIS workers screening, practice management system administration (such as Zanda or Cliniko),
and client coordination services, including call handling, appointment rescheduling, and Medicare
rebate processing.
- Compliance & Quality Assurance: Ensuring the company meets the specific compliance and
regulatory requirements
Maintenance of required statutory and regulatory records, including NDIS and Australian Taxation
Office (ATO) documentation, in accordance with applicable obligations.
- Management of audit preparation, internal review processes, required report submissions, and
NDIS provider registration or renewal to ensure continued regulatory alignment and audit
readiness. - Ongoing monitoring of legislative and NDIS framework updates to maintain adherence to current
laws, standards, and reporting requirements. - Development and periodic review of structured policies and procedures aligned with NDIS
Practice Standards and Quality & Safeguards Commission requirements. - Implementation of governance controls, including risk assessment frameworks, incident
management systems, and complaints handling procedures to safeguard organisational integrity. - Workforce governance oversight, incorporating worker screening coordination, credential
verification, and continuous quality assurance monitoring.
- Marketing & Strategic Communication: Providing assistance with Marketing & communication to
promote NDIS
- Developing marketing strategies
- Manage social media accounts
- Creating Content
- IT Support & Solutions: Managing and maintaining a secure, up-to-date IT infrastructure for NDIS
providers.
- System Maintenance
- Data management
- Software updates
- Technical troubleshooting
- Cybersecurity measures
